Electron Lab customer privacy notice
Registered name: Paikauhale Ltd
We are the controller of your personal data. For more information on controllers and their responsibilities please see our guidance on data protection principles, definitions, and key terms.
This privacy notice tells you what to expect us to do with your personal information.
Contact details
What information we collect, use, and why
We collect or use the following information to provide and improve products and services for clients:
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Names and contact details
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Addresses
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Transaction data (including details about payments to and from you and details of products and services you have purchased)
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Usage data (including information about how you interact with and use our website, products and services)
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Information relating to compliments or complaints
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Records of meetings and decisions
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Website user information
We collect or use the following personal information for the operation of client or customer accounts:
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Names and contact details
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Addresses
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Purchase or service history
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Account information, including registration details
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Technical data, including information about browser and operating systems
We collect or use the following personal information to comply with legal requirements:
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Name
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Contact information
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Client account information
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Any other personal information required to comply with legal obligations
We collect or use the following personal information for dealing with queries, complaints or claims:
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Names and contact details
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Addresses
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Account information
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Purchase or service history
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Customer or client accounts and records
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Financial transaction information
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Correspondence
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
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Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
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Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
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Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.
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Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
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Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.
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Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
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Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:
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Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
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Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
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Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
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Our Legitimate Interests for Processing Personal Data We process personal information for certain legitimate business purposes, which include some or all of the following: To provide our services: When you contact us for a quote or to request a service, we have a legitimate interest in using your contact details and technical information to communicate with you, provide an accurate assessment, and ultimately deliver our VFD and PCB refurbishment services. This processing is necessary for us to respond to your requests and operate our business effectively. To manage our client relationships: We have a legitimate interest in keeping accurate records of the services provided, transaction history, and correspondence. This allows us to manage our client accounts, handle any future queries you may have, and efficiently administer your 2-year warranty should a claim be necessary. For business improvement: We may use data from past services in an anonymised way to identify common faults or trends. This helps us to improve the quality, efficiency, and effectiveness of our refurbishment services, which is a legitimate interest that benefits both our business and our future clients. To ensure the security of our website: We have a legitimate interest in processing technical data to protect our website and services from fraud or other malicious activities, ensuring it remains secure and available for all users. Our Balancing Test We have carefully considered the impact of this data processing on individuals. We believe that our legitimate interests do not override your rights and freedoms. The data we process is not sensitive and is what a person would reasonably expect a specialist technical service provider to collect to do business. We only collect the minimum amount of data necessary to provide our services and communicate effectively. Processing this information allows us to provide a high-quality, reliable, and secure service, which is a direct benefit to you, our client.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:
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Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
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Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
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Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
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Our Legitimate Interests for Managing Client Accounts We process personal information for the operation of our client accounts based on our legitimate interests. This allows us to manage our client relationships effectively and provide a high standard of ongoing service. Our specific interests include: Providing Effective Customer Service: Maintaining a record of a client's service history allows us to provide faster and more knowledgeable support for any future inquiries they may have about their equipment. This creates a more efficient and beneficial experience for our clients. Administering Warranties: A key part of our service contract is the 2-year warranty on refurbished units. It is necessary for us to maintain client account information and service history to validate and administer any warranty claims. This is a reasonable expectation and a direct benefit for any client who needs to use their warranty. Maintaining Business Records: We have a legitimate interest in maintaining accurate internal records of work performed. This helps us manage our business operations, track workflow, and ensure we have a history of the services provided to each client. Our Balancing Test We have determined that our legitimate interests do not override the rights and freedoms of our clients. The data we process for account management (contact details, service history) is exactly what a client would reasonably expect a specialist service provider to keep on file. This information is not used for any purpose the client would find surprising or intrusive, such as unexpected marketing. Maintaining these records is necessary to provide the services the client has requested, especially the long-term warranty, which is a significant benefit to them.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Our lawful bases for collecting or using personal information to comply with legal requirements:
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Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
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Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
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Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
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Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
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Our Legitimate Interests for Handling Queries, Complaints, and Claims We process personal information to effectively manage customer communications, including responding to general queries and administering service claims under our 2-year warranty. Our legitimate interests for this are: To Provide Ongoing Customer Support: It is a legitimate interest of our business to respond efficiently to customer inquiries submitted through our "Contact Us" page. Customers have a reasonable expectation that we will use their contact details to provide them with the information they have requested. To Uphold Our Contractual and Brand Commitments: When handling a complaint or a warranty claim, it is necessary to access a client's service history and contact details. This is a legitimate interest that is essential for investigating the issue and fulfilling the terms of our 2-year warranty. This benefits the client directly by ensuring they receive the after-sales support and warranty service they are entitled to. For Business Improvement and Record-Keeping: We have a legitimate interest in keeping records of correspondence related to claims and complaints. This helps us to identify any trends, improve our services, and maintain a professional record of how customer issues were resolved. Our Balancing Test We have assessed our legitimate interests against the rights and freedoms of our clients and have determined that our processing is fair and justified. A client would reasonably expect us to use their existing information to manage their inquiries or warranty claims effectively. The data processed is limited to what is strictly necessary to resolve the issue at hand. The processing is in the direct interest of the client to ensure their queries are answered and their contractual warranty rights are upheld in a timely and professional manner.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Where we get personal information from
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Directly from you
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Publicly available sources
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Suppliers and service providers
How long we keep information
We do not keep personal information for longer than is necessary for the purposes for which it was collected. Our retention schedule is determined by our legal obligations and our legitimate business needs, including fulfilling our 2-year warranty commitment.
The retention periods are as follows:
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Client Service & Warranty Records:
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What: This includes all general inquiries, service requests, correspondence, and technical details related to a specific refurbishment job.
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How Long: We retain this information for a period of 3 years following the completion of the service.
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Why: This period covers the full duration of our 2-year warranty and allows for a reasonable time after the warranty expires to handle any final claims or queries. This is necessary to fulfil our contractual obligations and for our legitimate interest in providing excellent customer support.
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Financial & Transactional Records:
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What: This includes our official invoices and records of payment which contain personal data.
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How Long: We retain these records for 6 years from the end of the last financial year they relate to.
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Why: This is to comply with our legal obligations for tax and accounting purposes as required by HMRC.
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Once these retention periods have expired, the personal information is securely deleted from our systems.
For more information on how long we store your personal information or the criteria we use to determine this please contact us using the details provided above.
Who we share information with
Data processors
Website Platform and Hosting Providers, primarily located in the UK, EU, Israel, and the USA.
This data processor does the following activities for us: They provide the platform to build and operate our website. Their systems host the site, secure its infrastructure, and process information submitted by users through our contact and service request forms on our behalf.
Analytics and Service Improvement Providers, primarily located in the EU and USA.
This data processor does the following activities for us: They process information about how visitors interact with our website. This helps us to understand website traffic, identify popular content, and improve our services and user experience. All data is processed in a way that respects user privacy.
Cloud-based Communication and Office Productivity Providers, primarily located in the EU and USA.
They provide our professional email service, allowing us to send and receive communications with our clients. They also provide cloud-based tools for creating and storing business documents related to client services.
Others we share personal information with
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Professional or legal advisors
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Organisations we’re legally obliged to share personal information with
Sharing information outside the UK
Where necessary, our data processors will share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place.
For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.
Organisation name: Wix.com Ltd. and its group companies
Category of recipient: Website Platform and Hosting Provider
Country the personal information is sent to: Israel, United States, and other global locations.
How the transfer complies with UK data protection law: The country or sector has been assessed as providing adequate protection to data subjects (also known as Adequacy Regulations or UK data bridge)
Organisation name: Google LLC and its group companies
Category of recipient: Analytics, Communication, and Cloud Service Provider
Country the personal information is sent to: United States and other global locations.
How the transfer complies with UK data protection law: The country or sector has been assessed as providing adequate protection to data subjects (also known as Adequacy Regulations or UK data bridge)
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint